Complaint Resolution

At B & E Finance Services, we are committed to providing excellent service. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know. We take all complaints seriously and will work to resolve them in a fair and timely manner.

1. How to Lodge a Complaint

If you have a complaint, please reach out to us using one of the following methods:

• Email: info@befinanceservices.com.au
• Phone: 0447 008 332
• Mail: 23 Yamuna Ave, Munno Para West, SA 5115

2. Information to Include

To help us address your complaint effectively, please provide the following information:

• Your name and contact details
• A detailed description of the issue
• Any relevant documents or evidence to support your complaint
• The outcome you are seeking

3. Our Complaint Resolution Process

1. Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.
2. Investigation: Our team will thoroughly investigate your complaint and may contact you for further details if needed.
3. Resolution: We aim to resolve complaints within 10 business days. If we require more time, we will keep you informed of our progress and anticipated resolution timeframe.
4. Outcome: Once a decision is made, we will inform you of the outcome and any steps we will take to resolve the issue.

4. External Review

If you are not satisfied with our response, you may seek an external review by contacting the Australian Financial Complaints Authority (AFCA):